The Town of Leamington is improving its customer service.
It has implemented new software called "Cityworks" which will allow the town to record incoming requests for service for public works and by-law enforcement issues.
Town Director of Legal and Legislative Services, Ruth Orton, says callers will also be given a service number which will allow them to track progress on their issue.
Orton says this doesn't eliminate frontline staffing adding for by-law enforcement officers, it'll allow to them to have more feet on the ground rather than dealing with administrative issues.